2005 Punjab Technical University B.Tech Mechanical Engineering TOTAL QUALITY MANAGEMENT (New) ME 251 Question paper

Course: B.Tech Mechanical Engineering

University: Punjab Technical University

TOTAL QUALITY MANAGEMENT (New) ME 251 5th Sem May 2k5

Max Marks 60

Note: Section A is compulsory. Attempt any Four questions from Section B and any two questions from section C.

Section A Marks 2 each

1.
(a) What is total in TQM?
(b) What are the main elements of TQM?
(c) Discuss the concept of TQC.
(d) What do you understand by Total Quality and TQM?
(e) Differentiate between quality control and quality planning.
(f) What are the characteristics of JIT?
(g) What do you understand by benchmarking?
(h) What is reward and recognition?
(i) What do you understand by ISO?
(j) What are QC tools

Section B Marks 5 each

2. Discuss the benefits of benchmarking.

3. What are the factors which affect the process management?

4. Differentiate between TQC and TQM.

5. Compare TQM and ISO 9000.

6. Compare and contrast JIT and MRP.

Section C Marks 10 each

7. Define TQM. Enlist the priority areas along with essential steps of implementing TQM in an organization.

8. Discuss the various education and training programs of employee TEI.

9. Write notes on
(a) Kanban system
(b) Quality circles.